Exchanges

How To Complete Your Exchange:

  1. Check to see if your exchange is eligible by reviewing the requirements below.

  2. If you meet the requirements below, message us and we will send you our exchange form.  Once the form is completed, you will receive a prepaid shipping label and more instructions on proceeding with your exchange. (For exchanges, shipping cost is on us).

  3. Print out your prepaid label and return it with your items to the address listed on the left side of this page (address included on your prepaid shipping label). Once items are received, we then process your exchange order. Please allow up to 15 days for us to receive and process your exchange.

Exchange Requirements:

  • Products must be unwashed and unworn.

  • Defective products are handled on a case-by-case basis. To determine if your product qualifies as defective,  email contact@smilebigclothing.com

  • All exchanges must be made within 30 days of your original purchase.

  • Products must have been purchased from www.smilebigclothing.com if the items were not they must be returned at the location they were purchased.

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COVID-19 ANNOUNCEMENT: WE ARE STILL OPEN!

Due to the pandemic our shipping times may be longer. We will remain open and shipping as long as our suppliers and the USPS continue their respective operations. Thank you so much for the continued support, we wish for you to be healthy and happy.

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